A leading provider of breastfeeding support products sells its products at major retailers. The company faces competition in most product lines, and relies heavily on health professionals who work directly with breastfeeding mothers to recommend their products. Person to Person Quality conducted a series of studies of these health professionals to determine the types and [...]
Person to Person Quality℠ was asked to evaluate the Customer Experience with the toll-free reservations line of a well-known rental car company. Our research uncovered communication problems our shoppers were having with the reservation agents at the call center, which was located offshore, and how they were impacting the customer experience. "Call Program Pinpoints Cause [...]
Our Person to Person Quality℠ client was a well-known membership organization that partnered with a national fitness center chain to offer discounted fitness memberships to its members. Our client wanted to know whether employees at the fitness centers were effectively describing the discount program and its benefits to our client’s members when they telephoned or [...]
